Dazzle Quality Handbook.

In response to the customer’s request for support, Dazzle will work diligently to develop a fix or a workaround in the most expedient manner reasonably possible, and will work continuously on all critical issues until such fix or workaround is in place. If the customer is not satisfied with the current plan of action for an active issue, the customer may request the matter be escalated to Dazzle management directly.